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Customer Journey
![How We Decide to Purchase](https://cdn.prod.website-files.com/63924096a9b09037d66f6ecc/667d9fa0cfb586161193f01d_WOA%20How%20We%20Decide%20to%20Purchase.webp)
How We Decide to Purchase
Learn how to craft impactful ads that resonate with your audience's needs. Discover the balance between relevance and credibility in advertising.
Amateur ad writers assume everyone makes decisions based upon the same criteria they use. This causes them to unconsciously frame their messages to reach people exactly like themselves.
Professional ad writers frame their messages to speak to the felt needs of a specific consumer.
People are multi-dimensional. We make decisions to purchase based on a variety of criteria, but two of the big ones are Time and Money.
“Time and Money are interchangeable.
You can always save one by spending more of the other.”
– Pennie Williams
- A person who feels they have no money and no time is buried in financial and relational obligations.
- A person who believes they have more time than money is a bargain hunter.
- A person who has more money than time is overworked and highly paid.
- A person with lots of money and time is looking for something to do.
Consciously or unconsciously, every ad is framed to speak to one of those four perspectives.
It isn’t really about whether we can afford to spend the money. It’s about whether we FEEL we can afford to spend it. A person may feel they have the time, but not the money, to purchase a product in one category, but later that day feel they have the money, but not the time, to purchase a different product in a different category.
We evaluate messages – news, information, and advertising – based on Relevance and Credibility:
- Relevance: “Does it matter to me? Do I care about this?”
- Credibility: “Do I believe it?”
A message high in relevance but low in credibility is hype.
“I would be interested if I believed you.”
A message low in relevance but high in credibility is a tedious waste of time.
“I believe you, I’m just not interested.”
Are you speaking to the felt needs of your customer, or are you speaking only to yourself?
Are the things you’re saying believable, or do they sound like unsubstantiated hype?
Identity Reinforcement and Self-Expression:
We buy much of what we buy to remind ourselves – and tell the world around us – who we are. A surprisingly high percentage of purchases are about self-expression.
We bond with organizations that show us a reflection of our best self-image. When we perceive that an organization shares our outlook and our beliefs, we prefer them and their products.
Win the heart and the mind will follow. The mind will always create logic to justify what the heart has already decided.
Unless you work with seasoned marketers with rich experience writing irresistible advertising, like Ryan Chute’s teams at Wizard of Ads®. Book a call.
Storytelling
![How to Tell the Story of Your Company According to the Hedgehog and the Fox](https://cdn.prod.website-files.com/63924096a9b09037d66f6ecc/6643ded05407d0b889c4537e_WOAC-How-to-Tell-the-Story-of-Your-Company-According-to-the-Hedgehog-and-the-Fox-.webp)
How to Tell the Story of Your Company According to the Hedgehog and the Fox
Discover why being a 'fox' – knowing many little things – can lead to better predictions and storytelling for your brand.
In about 650 B.C. the Greek poet Archilochus wrote, “The fox knows many things, but the hedgehog knows one big thing.”
The renaissance scholar Erasmus quoted Archilochus in 1500 in his famous Adagia, saying, “Multa novit vulpes, verum echinus unum magnum.”
In 1953, the philosopher Isaiah Berlin expanded on Archilochus and Erasmus in his often-quoted essay, The Hedgehog and the Fox.
In 2017, University of Pennsylvania psychologist Philip Tetlock completed a 20-year study that contrasted the abilities of the one-big-thing “hedgehog” experts against the many-little-things “fox” non-experts to make accurate predictions about geopolitical events.
Does it surprise you to learn that the “fox” non-experts outperformed the “hedgehog” experts by an overwhelming margin?
What Tetlock discovered will help you tell the story of your company in a way that will cause customers to feel like they truly know you.
American businesspeople tend to believe that every successful business is built on a single big idea, “one big thing.” But sadly, that bit of traditional wisdom is more tradition than wisdom.
“One big thing” is hedgehog thinking. But foxes roam freely, listen carefully and consume omnivorously. Foxes know “many little things.”
Customers will love the “many little things” story of your company told from the perspective of a fox. The story you need to be telling is the real one, a fascinating tale of hopes and dreams and failures and successes and realizations and refinements.
Don’t worry, we’re going to help you write it.
In 2011, the fox-like director of the British Museum, Neil MacGregor, used 100 objects in his museum as prisms through which he told the entire story of our world. That book, A History of the World in 100 Objects, became a wildly popular radio series and a blockbuster New York Times bestseller. The Wall Street Journal called it, “An enthralling and profoundly humane book that every civilized person should read.”
The fascinating, riveting, highly-engaging story of your company is hidden in 10 objects that lie within your grasp.
Bring those objects with you to Wizard Academy. It is time for “Show and Tell.”
If you need new branding guidance, book a call with no other than Wizard of Ads®. We'll help you figure out what new perspective on branding can work for your business.
Corporate Culture
![The Problem With Employees](https://cdn.prod.website-files.com/63924096a9b09037d66f6ecc/6643dc4d7631bcbaf9e924ca_WOAC-The-Problem-With-Employees.webp)
The Problem With Employees
Don't let middle management derail your strategic initiatives.
“You train them, remind them, and incentivize them, but they still don’t do what you trained them to do.” This is what business owners say to each other about employees.
Can you relate to it?
Frances Frei is a famous professor at Harvard Business School who advises senior executives who are embarking on large-scale change initiatives in the hopes of achieving organizational transformation. Professor Frei tells these executives, “You cannot change a person’s behavior until you first change their beliefs.”
Frances called me a few years ago when she was about to publish her book, “Uncommon Service: How to Win by Putting Customers at the Core of Your Business.”
Beliefs drive behavior.
I was first exposed to this idea 18 years ago when Paul Schumann attended Wizard Academy. Paul spent 30 years at IBM as a futurist. Like Professor Frei, his specialty was “forecasting potential future scenarios, and creating innovative strategies for competitive advantage.”
When I asked Paul to share a few insights from his rich experience, he warned us of the dangers of “corporate cultural inertia.” Unfamiliar with that term, I asked Paul to give us an example. His answer startled me. He said, “You can win the full support of everyone at the C-level – CEO, COO, CFO, CMO, all of them – and then be brought to your knees by middle managers who simply choose not to implement what they have been told to do. In a big company, culture eats strategy for breakfast.”
“Can you introduce me to Dewey Jenkins? I’d love to meet him.”
This is a question I’m asked at least once a week, usually by the owner of another big company.
“I’m sorry, but no. I have, however, convinced Jonathan Bancroft to write a book that will contain the answers to every question you’d like to ask Dewey. I’ll give you a heads-up when that book is about to be published.”
The first printing of that book, “Mr. Jenkins Told Me…” was 30,000 copies. Almost 28,000 of those have already been sold and the book has only just been released.
The average business book sells just 5,000 copies in the life of the book. “Mr. Jenkins Told Me…” is not the average business book.
Jonathan Bancroft went to work for Mr. Jenkins 21 years ago as a technician’s helper/trainee. A few years ago, he became president of the company.
I can’t arrange for you to speak with Dewey Jenkins, but you’re only a few clicks away from the answers to every question you’d like to ask him.
Book a call with Ryan Chute of Wizard of Ads®, and let's create those mind-blowing ads.
Marketing
![CONtent/conTENT](https://cdn.prod.website-files.com/63924096a9b09037d66f6ecc/6643d983201ac256b8c62c3d_WOAC-CONtentconTENT.webp)
CONtent/conTENT
Explore the profound connection between inner contentment and external success.
The content of your heart is what your heart contains.
Are you content? Same spelling, different meaning.
We distinguish these words only by the syllable we stress.
Words are amazing, don’t you think?
If you are content, (satisfied, happy, at peace,) it is because of the content of your heart. If the content of your heart is anxiety, fear, envy and anger, it is difficult to be content.
Who determines the content of your heart? Is it you?
We can assume, I think, that the content of your heart will be whatever you have chosen to put in it.
What have you put in it? Is there anything in there you might want to take out?
Sadly, our success-driven culture considers a person who is content to be somehow deficient. We are supposed to be driven, never satisfied, always fighting for more, for better, for higher, am I right?
But the golden carrot that is dangled before our donkey eyes is that we might someday be content.
Oh, what a cruel master is that bastard with his carrot and his stick!
Book a call with Ryan Chute of Wizard of Ads®, and we’ll hook you up.
Branding
![What I Found Written in the Margin](https://cdn.prod.website-files.com/63924096a9b09037d66f6ecc/6627e0c53bbfcff756a5b387_WOAC%20What%20I%20Found%20Written%20in%20the%20Margins.webp)
What I Found Written in the Margin
Stories engage us unlike anything else. Discover how your brand can leverage the art of storytelling to create memorable marketing campaigns.
Admiral Boulevard is the margin of the page in Tulsa.
It is that place where a person can do well while doing no good. It is where discipline encounters temptation and good fortune meets bad luck. Admiral Boulevard is the margin Johnny Cash sings about in “I Walk the Line.”
The Outsiders – both the book and the movie – take place along Admiral Boulevard. The book has sold more than 14 million copies making it the bestselling young adult novel of all time. Susie Hinton was a junior at Will Rogers High School just 5 blocks south of Admiral Boulevard when she wrote it. She was given a D in creative writing that year.
Admiral Boulevard is bordered on the east by the Mingo traffic circle and on the west by the tragic Greenwood District. The six miles between those bookends is what I once described as “the neighborhood of Ponyboy Curtis, an unfiltered assortment of bent automobiles, broken houses and discarded people.”
Susie encountered hostility when her book was released in 1967. She says, “I think the first hostile reaction was to the idea that not all teens were living in a ’50s sitcom. People know better nowadays.”
Susie is just 9 years older than me, so we know some of the same people. We all grew up with one thing in common; those little teeth nipping at our heels wasn’t a puppy, it was poverty.
The once-rich and influential Greenwood District of Tulsa was known as “Black Wall Street” in the years following the presidency of Teddy Roosevelt, but on May 31, 1921, a white mob set fire to hundreds of black-owned businesses and homes, killing 300 Americans and leaving more than 10,000 homeless.
Forty square blocks were smoldering when the sun came up the next morning.
No one was prosecuted.
Susie’s book is about life on the margin of that page in history forty-five years later. The Outsiders is about the tensions between country-club whites and those paycheck-to-paycheck whites like Susie and me.
Francis Ford Coppola won the Oscar for Best Original Screenplay in 1970 for Patton, and two years later he won three more Oscars for The Godfather. Then he discovered Susie’s book, turned it into a screenplay, gathered up some no-name kids and gave them a chance to become superstars.
Tom Cruise, Rob Lowe, Patrick Swayze, Diane Lane, Matt Dillon, Ralph Macchio, Emilio Estevez, and C. Thomas Howell were barely more than children when they made The Outsiders in 1983.
Two years later we saw The Breakfast Club, and the following year, Ferris Bueller’s Day Off.
The Outsiders served as a launchpad for a number of careers and a whole new genre of movies. The ripple effect of a well-told story is staggering.
You have a story.
Your business has a story.
And your future is a story yet to be written.
Very soon Daniel Whittington will announce The Ad Writers Masters Class on behalf of the American Small Business Institute. This will be be your chance to write an altogether different future for yourself and the people you love.
My thoughts about Susie Hinton and The Outsiders were triggered by something written by Mike Dooley:
“The one thing all famous authors, world class athletes, business tycoons, singers, actors, and celebrated achievers in any field have in common is that they all began their journeys when they were none of these things.”
Have a golden week.
If you aren’t a showman or a storyteller, you’re still in good company. Wizard of Ads® can help you create the brand or marketing story you need to drive your user experience. Book a call.
Advertising
![How I Write Scripts for TV Ads](https://cdn.prod.website-files.com/63924096a9b09037d66f6ecc/663e78b651bd3a6280b2cba6_WOAC%20How%20I%20Write%20Scripts%20for%20TV%20Ads.webp)
How I Write Scripts for TV Ads
From avoiding common mistakes to leveraging visual storytelling, unlock the keys to TV advertising success.
Notice that title. It does not say, “How to Write Scripts for TV Ads,” but, “How I Write…”
I have my own weird way of doing it.
TV writers use a split-page approach:
Camera instructions in the left column. Audio in the right column.
I chose not to do it that way.
Back when the world was young, Radio people told me that Radio scripts SHOULD ALWAYS BE TYPED IN ALL CAPITAL LETTERS.
I chose not to do it that way.
and then came the online people who told me to write everything in lower case letters because who has the time to press the shift key in this fast paced digital world are living in
Me. The answer is me. I have enough time to press the shift key.
Aaron Sorkin would have been a great Radio writer. Watch his TV series – The West Wing, Studio 60 on the Sunset Strip, The Newsroom, or Sports Night – and you’ll hear dazzling dialogue, brilliant banter, and riveting repartee. Your imaginary people will begin talking like real people after you’ve studied his film scripts, A Few Good Men, The Social Network, Moneyball, and Steve Jobs.
Aaron Sorkin says, “Until the words are right, ain’t nothin’ right.”
Or at least that’s what he would say if he was from Texas.
Radio writers have five tools in their toolbox:
(A) choice of words
(B) tone of voice
(C) vocal inflection
(D) music
(E) special effects; such as the sound of a car starting, a door slamming, or a dog barking.
Television writers have all the radio tools available to them, as well as:
(F) facial expressions, hand gestures, and body language
(G) Screen text
(H) visual special effects; such as slow motion, disappearances, and backlighting.
The predictable mistakes made by Radio people writing TV ads are:
- They try to cram 30 seconds worth of words into a 30-second TV ad.
- They describe things they could easily have shown onscreen.
- They forget screen text is available.
- They use an omniscient voice-over when they could have shown us the person talking. The omniscient narrator – common in radio ads – doesn’t work so well on TV.
Make no mistake: bad writing is bad writing. A boring Radio ad will be a boring ad on TV.
Here’s how to turn a great Radio ad into a brilliant TV ad:
- Eliminate descriptions of actions.
Show us those actions instead. Add action-instructions to your script, but in a different color than the black ink used for dialogue. If you need to make a cellphone video of yourself performing the actions so the director can see what you see in your mind, do it. - Show us who is talking.
Add instructions to your script regarding hand gestures, facial expressions, and body language, but use a different color than the black ink used for dialogue. - Use screen text.
Domain names, phone numbers, and store hours are more easily shown than spoken. But before you add screen text, ask, “Do we really need this?” And when you write the instructions for screen text, use a different color than the black ink used for dialogue. - Use special effects to amplify what you want to make memorable.
But be careful. The gratuitous use of special effects is the mark of an amateur. Before you use them, ask, “Do we really need these?” And print these instructions in a different color than the black we use for dialogue.
Color is a language that can be used to link, or separate.
In case I forgot to mention it, the only thing you should ever print in black is the dialogue. Special effects, screen text, and instructions to the actors and cameramen will be in a subordinate color of ink.
Because the dialogue – the words – are what matter most.
I believe Radio writers can learn to write TV ads a lot easier than
TV writers can learn to write Radio ads.
If you're struggling to craft killer direct response ads for your business, Ryan Chute from Wizard of Ads® can help. Book a call.
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Frequently asked questions
Questions? We’ve got answers.
Why Wizard of Ads® for Services?
Are you ready to transform your business into a distinctive, emotionally resonant brand? Here's why hiring Ryan Chute, Wizard of Ads® for Services is the game-changer your business needs:
Distinctiveness Beyond Difference: Your brand must be distinctive, not just different, to stand out. We specialize in creating an emotional bond with your prospects to make your brand unforgettable.
Building Real Estate in the Mind: Branding with us helps your customers remember your brand when they need your service again, creating a lasting impression.
Value Proposition Integration: We ensure that your brand communicates a compelling value proposition that resonates with your audience, creating a powerful brand-forward strategy.
Who Should Work with The Wizard of Ads® for Services?
Wizard of Ads® for Services start by understanding your marketing challenges.
We specialize in crafting authentic and disruptive brand stories and help build trust and familiarity with your audience. By partnering with Ryan Chute, Wizard of Ads® for Services, you can transform your brand into one people remember and prefer. We understand the power of authentic storytelling and the importance of trust.
Let us elevate your marketing strategy with our authentic storytelling and brand-building experts. We can take your brand to the next level.
What Do The Wizard of Ads® for Services Actually Do?
Maximize Your Marketing Impact with Strategic Alignment.
Our strategy drives everything we do, dictating the creative direction and channels we use to elevate your brand. Leveraging our national buying power, we ensure you get the best media rates for maximum market leverage. Once your plan is in motion, we refine our strategy to align all channels—from customer service representatives to digital marketing, lead generation, and sales.
Our goal is consistency: we ensure everyone in your organization is on the same page, delivering a unified message that resonates with your audience. Experience the power of strategic alignment and watch your brand thrive.
What can I expect working with The Wizard of Ads®?
Transform Your Brand with Our Proven Process.
Once we sign the agreement, we visit on-site to uncover your authentic story, strengths, and limitations. Our goal is to highlight what sets you 600 feet above the competition. We'll help you determine your budgets and plan your mass media strategy, negotiating the best rates on your behalf.
Meanwhile, our creative team crafts a durable, long-lasting campaign designed to move your brand beyond mere name recognition and into the realm of household names. With an approved plan, we dive into implementation, producing high-quality content and aligning your channels to ensure your media is delivered effectively. Watch your brand soar with our comprehensive, strategic approach.
What Does A Brand-Foward Strategy Do?
The Power of Strategic Marketing Investments
Are you hungry for growth? We explain why a robust marketing budget is essential for exponential success. Many clients start with an 8-12% marketing budget, eventually reducing it to 3-5% as we optimize their marketing investments.
While it takes time to build momentum, you'll be celebrating significant milestones within two years. By the three to five-year mark, you'll see dramatic returns on investment, with substantial gains in net profit and revenue. Discover how strategic branding leads to compound growth and lasting value. Join us on this journey to transform your business.
Ready to transform your world?
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