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Business Branding or Customer Bonding? Marketing to Millennials and Their Parents

Discover how genuine connection, identity, and community can inspire loyalty.

Roy Williams
Roy Williams
December 20, 2024
Business Branding or Customer Bonding? Marketing to Millennials and Their Parents

Branding – as it is taught today – will at best cause people to remember you and have a mild opinion.

But unlike yesterday’s branding, today’s bonding is the beginning of relationship, the essence of loyalty and the foundation of community among human beings.

Bonding, when done properly, makes people feel connected to you. It is the little-known secret of marketing to millennials* and their parents.

Bonding creates community – surrogate family – connectedness – relationship – belonging.

When we talk about “community” in marketing, always remember: We buy what we buy to remind ourselves – and tell the world around us – who we are.

“I am irresistible, I say, as I put on my designer fragrance. I am a merchant banker, I say, as I climb out of my BMW. I am a juvenile lout, I say, as I down a glass of extra strong lager. I am handsome, I say, as I don my Levi’s jeans.” – John Kay

The personality you craft for your brand is essential to the bonding process.

The public will give you their time if you offer them entertainment.
They will give you their money if they feel connected to you.

In the days of the Old West, branding made a cow yours.
In today’s hyper-communicated society, bonding makes a customer yours.

Remember, it’s all about identity, a reflection of self.

“Nothing is so powerful as an insight into human nature, what compulsions drive a man, what instincts dominate his action, even though his language so often camouflages what really motivates him. For if you know these things about a man you can touch him at the core of his being.” – Bill Bernbach

Bill Bernbach obviously understood bonding, as did my hero, John Steinbeck.

“Man is the only animal who lives outside of himself, whose drive is in external things – property, houses, money, concepts of power. He lives in his cities and his factories, in his business and job and art. But having projected himself into these external complexities, he is them. His house, his automobiles are a part of him and a large part of him. This is beautifully demonstrated by a thing doctors know – that when a man loses his possessions a very common result is sexual impotence.”
– John Steinbeck, The Sea of Cortez

Lest you think Steinbeck wasn’t speaking of marketing, here’s another line from that same 1941 travelogue.

“These Indians were far too ignorant to understand the absurdities merchandising can really achieve when it has an enlightened people to work on.”

Millennials would have loved John Steinbeck.** He had perception, perspective and a piercing wit. With authenticity, clarity of vision and complete transparency, he spoke the bonding-language of millennials 60 years before they were born.

Ed Sheehan wrote Steinbeck’s obituary for The San Francisco Examiner and Chronicle:

“He was a writer of immense sensitivity in a man-shell of gruffness. The quality that distinguishes his work is an enormous compassion. He saw nobility in a hobo, felt the sadness of seasons and believed that dogs could smile.”

Unless you work with seasoned marketers with rich experience writing irresistible advertising, like Ryan Chute’s teams at Wizard of Ads®. Book a call.

(Brand Alignment)
(Customer Loyalty)
(Brand Identity)
Roy Williams
Roy Williams

Roy H. Williams is the OG Marketing Strategist and Master Copywriter. He IS The Wizard of Ads™, and it is his proven methodology, principles, and framework that are used daily at the Wizard of Ads™.

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Distinctiveness Beyond Difference: Your brand must be distinctive, not just different, to stand out. We specialize in creating emotional connections with your customers to make your brand unforgettable.

Building Real Estate in the Mind: Branding with us helps your customers remember your brand when they need your service again, creating a lasting impression.

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We specialize in crafting authentic and disruptive brand stories and help build trust and familiarity with your audience. By partnering with Wizard of Ads®, you can transform your brand into one people remember and prefer. We understand the power of authentic storytelling and the importance of trust.

Let us elevate your marketing strategy with our authentic storytelling and brand-building experts. We can take your brand to the next level.

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Meanwhile, our creative team crafts a durable, long-lasting campaign designed to move your brand beyond mere name recognition and into the realm of household names. With an approved plan, we dive into implementation, producing high-quality content and aligning your channels to ensure your media is delivered effectively. Watch your brand soar with our comprehensive, strategic approach.

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