Billboards: A Smart Play or an Expensive Roadside Decoration?
Essential home service business owners often wonder: Should I be using billboards?
They see competitors plastering their names across highways and feel the pressure. "If they’re doing it, maybe I should too?"
But here’s the truth:
🚫 A billboard by itself is almost always a proper waste of money.
✅ A billboard reinforcing a strong radio or TV campaign? A powerful brand multiplier.
Billboards don’t create demand. They reinforce retention and recall by anchoring a message people have already heard. If a customer hears something catchy on the radio and then sees it again on a billboard, this is brain candy.
You can make billboards work like this for your business, too.
The Real Role of a Billboard in Home Service Marketing
1. Billboards Work When They Reinforce a High-Frequency Message
Asking a billboard to be an effective first-touch marketing tool is like asking a fish to climb a tree. Billboards are great at being a reinforcement, a memory anchor.
🔹 The radio tells the story to stir an emotion.
🔹 The billboard reminds them of that feeling.
🔹 When they need your thing, they remember your brand in a positive light.
Think about it:
- If someone hears a message about your company 10 times on the radio...
- And then sees that same core message while driving...
- When their AC fails, your brand is the first positive thing they remember in their time of need.
Just like Pavlov’s dog learned to associate a bell with meat paste, your customers will associate your brand with their need paste.
Frankie’s Ma always said, “My Frankie can fix anything.”
It’s a warm, familiar, and sticky phrase. If someone hears this slogan on the radio all the time, then sees a billboard that simply says:
🛠️ "MY FRANKIE CAN FIX ANYTHING."
🛜 Visit FIXITFRANKIE.COM
It’s not just an ad—it’s a mental hook that brands Fix it Frankie into the prospect’s memory.
That’s how you use billboards correctly.
2. Billboards Make Sense When They Cost Less Than a Wrapped Truck
If you have to choose between a wrapped service truck and a billboard, wrap the truck first.
A wrapped truck is a moving billboard:
✔️ It’s seen in driveways, at job sites, and in traffic
✔️ It gets hundreds of daily impressions
✔️ It directly connects the brand to the service
A billboard just sits there. If the billboard costs more than a wrapped truck, it’s may be a bad deal.
Best Strategy:
🎙️ Run high-frequency radio or TV ads on mass media channels at the correct repetition.
🚛 Wrap your trucks and drive them around town.
🛣️ Use billboards as message reinforcement or when trying to penetrate a new service area.
3. Billboards Work for Tactical Messaging (Hiring & Offers)
A billboard is not great for explaining things, but it’s perfect for quick, bold messages like:
✔️ Recruiting:
💰 "ARE YOU A FRANKIE? NOW HIRING HVAC TECHS"
✔️ Special Offers:
🔥 "FREE CLUB MEMBERSHIPS FOR SENIORS"
✔️ Emergency Services:
💡 "Broken AC? Guaranteed 1-Hour Appointments"
A single, clear message drives action. A cluttered billboard with too much info? Wasted money.
4. Billboards Work Best in High-Traffic Areas
A billboard isn’t overly useful if people see it infrequently. It ideally should be placed where the same audience will see it repeatedly.
✅ GOOD Locations:
✔️ Major commuter highways and crossroads
✔️ Traffic bottlenecks (stoplights, exits)
✔️ Near high-service areas
❌ BAD Locations:
🚫 Rural highways with low traffic
🚫 Hidden by trees, buildings, or vehicles
🚫 Areas outside your service zone
The more exposure your prospects get, the more you reinforce your embed cues. If they rarely see it, it remains invisible.
How to Make a Billboard Work: 4 Golden Rules
1. One Message, One Focus
A billboard is not a business card. If people can’t read it in 3 seconds, it’s ineffective.
🚫 Bad Example:
"Smith & Sons HVAC – 24/7 Emergency Service – Free Estimates – Family-Owned – Financing Available – Call Now! 602-555-HVAC — Visit SmithAndSonsHVAC.com"
✅ Good Example:
🥵"MY FRANKIE CAN FIX ANYTHING"
🛜 FIXITFRANKIE.COM
2. Make It Instantly Readable
✔️ Bold, high-contrast text
✔️ No fancy fonts
✔️ No tiny details
If they can’t read it at 60 mph, it’s not a billboard—it’s wallpaper.
3. Trigger Emotion, Information is Invisible Ink
Billboards aren’t about what you do—they’re about how you make people feel.
🚫 “We Offer HVAC Services in Phoenix”
✅ 🔥 “HOT AS HELL? CALL 555-COOL!”
🚫 “Now Hiring Technicians”
✅ 💰 “GET PAID TO LEARN HVAC!”
Emotion drives recall. Facts are forgettable.
Are billboards worth it for your essential home service company?
✔️ YES—If:
✅ You already have wrapped trucks
✅ You run high-frequency mass media (radio/TV)
✅ You use them for reinforcement, not first-touch marketing
✅ They are placed in high-traffic areas
❌ NO—If:
🚫 You don’t have a strong auditory campaign
🚫 You hope a billboard alone will grow your business
🚫 You can buy a truck and wrap it for less
The Winning Formula:
🚛 Wrap your trucks → 🎙️ Run mass media → 🛣️ Use billboards as reinforcement.
When used strategically, billboards don’t just get your brand noticed—they ensure you get remembered.
TL;DR – Billboards Only Work When They Reinforce a Message
🔹 Radio/TV is the storyteller.
🔹 The billboard is the reminder.
🔹 When the need arises, your brand is the first they recall.
That’s why Frankie’s Ma said:
"MY FRANKIE CAN FIX ANYTHING."
And that’s why it belongs on a billboard. 🚀